Evolve your team. Strengthen your culture. Deliver real results.

Explore Our Trainings

MAGICAL SERVICE

Take your team's customer service to the next level. Empower your employees to turn every interaction into a flawless experience, delighting and retaining customers. Through proven techniques and a strong focus on customer needs, this training will provide a unique approach that raises service standards, driving satisfaction, loyalty, and a positive impact on your company’s image.

Customer Service Training
Duration: 2-3 hours
Ideal for: Front desk, customer service, reception, housekeeping, and all guest-facing teams.

THE ART OF TEAMWORK

Teamwork Training
Duration: 3-4 hours
Ideal for: cross-functional teams, operational teams, project groups, and any area where collaboration is key

Say it right. Hear it better. Work stronger.
This training equips your team with tools to express ideas clearly, listen with purpose, and adapt their message to different people and situations. We go beyond theory, diving into tone, timing, body language, and emotional intelligence to help your team connect, align, and reduce friction across all levels. Clear communication isn’t just a soft skill, it’s a performance lever. Let’s make every message count.

EFFECTIVE COMMUNICATION

Communication Training
Duration: 2-3 hours
Ideal for: All teams, especially those in leadership, customer service, or cross-functional roles

MASTERING THE STAGE

Own the room. Speak with presence. Leave a mark. This training is for professionals who need to lead, inspire, or influence. Whether in a boardroom, on a stage, or during day-to-day presentations. We workon structure, storytelling, body language, voice control, and audience connection, all in an immersive, feedback-rich environment. Participants leave not just more confident, but more intentional, ready to command attention and deliver messages that stick.

Public Speaking Training
Duration: 2-4 hours
Ideal for: Leaders, presenters, sales teams and anyone who needs to speak with confidence and clarity.

Hospitality for International Guests
Duration: 2-3 hours
Ideal for: Front desk, customer service, reception, housekeeping, and all guest-facing teams.

Deliver world-class service — no matter where your guests come from. This training is for professionals who interact with international clients, customers, or guests, whether in hotels, retail, restaurants, or service teams. We dive into cultural awareness, language-friendly communication, non-verbal cues, empathy, and service mindset. In practical, dynamic sessions, your team will learn how to navigate cultural differences with confidence and warmth. 

HOSPITALITY BEYOND BORDERS

Feedback Training (Leadership Development)
Duration: 2–5 hours
Ideal for: Leaders, supervisors, managers, and HR professionals

FEEDBACK MASTERCLASS

Elevate your team’s performance. This training provides leaders, supervisors and managers with the tools and skills needed to deliver clear, constructive, and motivating feedback. Through advanced communication techniques, your leaders will learn to foster continuous growth in employees, turning feedback into opportunities for development and engagement. Prepare your team to reach its full potential by creating a positive, results focused work environment

Strengthen collaboration and productivity. Develop essential skills for working together, such as building trust, conflict resolution, and synergy between different competencies. This training empowers your employees to work cohesively and effectively, fostering a harmonious work environment aligned with the company’s goals. Invest in teamwork and see the transformation in collective performance and employee satisfaction.

Consulting & Organizational Development

People and strategy in sync.

At LUMU, we help companies evolve from the inside out. Our consulting services are built to align your people, structure, culture, and goals, because growth is not just about processes, it’s about people doing their best work in the right direction.

We work closely with your leadership to identify gaps, clarify priorities, and implement human-centered strategies that elevate performance across all levels.

Whether you're scaling your business, going through change, or simply ready to level up your culture, we’ll design a roadmap tailored to your reality.